Sales
Customer Experience Manager
As a Customer Experience Manager, you set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You manage all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Manager performs duties, in partnership with their Store Manager, with the specific focus of shaping the store experience.
What you will do:
Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
Ensure clienteling activities are mapped for each guest
Responsible for meeting store goals and key metrics while holding team members accountable for individual results
Ensure seamless efficiency and positive atmosphere in the customer experience
Partner with leadership and expert teams to proactively address service issues
Performing other duties assigned by store leadership team
Who you are:
Previous experience in management, sales, hospitality, and/or service
Exceptional customer service/clienteling skills and excited to build relationships
Strong leadership skills, able to coach/motivate team
Professional verbal and written communication skills
Flexible work schedule, including nights, weekends, and holidays
What you will get:
Competitive salary
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and a generous employee discount of 40%
Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad
Salary Band: $28 - $35/hourly
Scola Lee
Curious to hear more directly from the recruiter? Send an email