Strong, international brand
Reach your full potential
Opportunity to make an impact
Data-driven big thinker, you will focus on maximizing the Suitsupply’s relationship with our customers, creating data-driven opportunities across all channels and stores. Your goal will be to foster customer loyalty, retention, and acquisition through meticulous analysis and innovative CRM tactics. By managing our CRM platforms and mining customer insights, you will play a pivotal role in driving personalized and engaging experiences.
Data-driven big thinker, you will focus on maximizing the Suitsupply’s relationship with our customers, creating data-driven opportunities across all channels and stores. Your goal will be to foster customer loyalty, retention, and acquisition through meticulous analysis and innovative CRM tactics. By managing our CRM platforms and mining customer insights, you will play a pivotal role in driving personalized and engaging experiences.
What you will do:
- Create CRM strategy across retail and e-commerce. Create weekly and monthly customer reports to help measure success of strategy and give insight into customers.
- Create clienteling strategy and partner with store to create tools to enable additional high-touch opportunities.
- Manage CRM data architecture and partner cross-functionally with Retail, Digital Marketing and Ecommerce teams to build, maintain and optimize all CRM data pipelines.
- Continuously monitor CRM data hygiene inputs from data warehouse/data sharing tools and outputs to end users, ensuring fluctuations do not fall outside of standard deviations.
- Own data activation roadmap and requirements to advance real-time, cross-channel and personalization use cases.
- Support team in building comprehensive reports and dashboards of all relevant CRM KPIs to track and socialize performance across individual and evergreen/lifecycle campaigns.
- Employ data-driven insights and an iterative approach to optimize campaign builds, content modules, segmentation and testing constructs.
- Work cross functionally with all leaders to develop an in-depth understanding of the customer journey at Suit Supply and identify churn behaviors that allow for us to implement strategies to maximize customer retention
- Provide Sr. Leadership Team & DTC business partners with insights on the health of our customer base by using advanced analytical techniques and making recommendations for optimizations to assist with revenue and conversion goals.
What you will do:
- Create CRM strategy across retail and e-commerce. Create weekly and monthly customer reports to help measure success of strategy and give insight into customers.
- Create clienteling strategy and partner with store to create tools to enable additional high-touch opportunities.
- Manage CRM data architecture and partner cross-functionally with Retail, Digital Marketing and Ecommerce teams to build, maintain and optimize all CRM data pipelines.
- Continuously monitor CRM data hygiene inputs from data warehouse/data sharing tools and outputs to end users, ensuring fluctuations do not fall outside of standard deviations.
- Own data activation roadmap and requirements to advance real-time, cross-channel and personalization use cases.
- Support team in building comprehensive reports and dashboards of all relevant CRM KPIs to track and socialize performance across individual and evergreen/lifecycle campaigns.
- Employ data-driven insights and an iterative approach to optimize campaign builds, content modules, segmentation and testing constructs.
- Work cross functionally with all leaders to develop an in-depth understanding of the customer journey at Suit Supply and identify churn behaviors that allow for us to implement strategies to maximize customer retention
- Provide Sr. Leadership Team & DTC business partners with insights on the health of our customer base by using advanced analytical techniques and making recommendations for optimizations to assist with revenue and conversion goals.
Who you are:
- Strong analytics skills and working knowledge of data visualization/reporting tools (Chartio, Looker, Tableau, etc.)
- BS or MS degree in computer science, mathematics, economics, statistics, engineering, or a related field preferred
- Experience working SQL and Business Intelligence tools (i.e. Chartio) is preferred • Must be proficient in Excel & Google Analytics
- Self-motivated, results driven, highly organized, have strong attention to detail & excellent communication skills
- A self-starter personality that can thrive in the fast-paced environment of a rapidly growing company.
- Ability to work well in high-pressure, short-deadline situations
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