Head of Fulfillment

You're responsible for building and running Suitsupply's global fulfillment network, delivering fast and reliably as we grow. This means owning warehouse performance, carrier relationships, fulfillment technology, and omnichannel execution. 

You'll lead a team responsible for building the capability and culture to execute at scale. This includes developing talent, driving accountability, and creating systems that work across time zones and functions. 

You work directly with Suitsupply leadership, own the fulfillment P&L, and are accountable for the outcomes: hitting OTIF targets, managing costs, and building infrastructure that supports growth while delivering a great customer experience. 

This role requires strategic thinking, operational execution, and making the calls that matter. 

What you will do 

• Design and optimize our global warehouse network, balancing cost, speed, and service level across markets 

• Own carrier strategy and performance, including: contract negotiation, SLA management, and continuous optimization of last-mile and cross-border delivery 

• Lead fulfillment technology initiatives with IT, including WMS/OMS optimization, automation, and systems integration 

• Enable commercial growth by ensuring fulfillment capabilities support new markets, services, and channels profitably 

• Drive operational excellence using data to set standards, track performance, and improve outcomes across the delivery journey 

• Partner with Buying, Finance, Retail, Ecommerce, and Analytics to align fulfillment with business strategy 

Who you are 

• 7+ years in fulfillment or supply chain operations, with 5+ years leading teams at scale 

• Proven track record managing warehouse networks, carrier relationships, and large-scale operational or technology initiatives 

• Fashion retail or ecommerce experience with strong understanding of seasonality, product complexity, and omnichannel dynamics 

• Deep knowledge of WMS/OMS platforms (Manhattan experience a plus), European carriers, and cross-border logistics 

• Strategic and operationally fluent where you are comfortable in board discussions and on-the-ground execution 

• Commercially minded with strong P&L understanding and ability to assess ROI on infrastructure and automation investments 

• Clear, direct communicator who builds trust and alignment across teams 

What you will get: 

• Autonomy - Own your strategy with executive support. We don't care for needless signing off and want you to get things done 

• Strategic partnership - Work with dedicated Analytics & Insights, Automation, and Product & Technology teams through our Operational Excellence Center. They report into the same function, so no cross-functional negotiating for basic support 

• Growth opportunity - Join at an inflection point where we're investing seriously in operational infrastructure. Your decisions shape how we scale 

• Direct culture - Work with passionate, straightforward colleagues who value excellence and continuous improvement. We say what we mean 

• Competitive package - Senior-level compensation with performance incentives aligned to operational excellence goals 

• Location - Amsterdam  

Dean Williams

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