Franchise
Partnership Coordinator
Partnership Coordinator
Partnership Coordinator is responsible for overseeing the growth, performance, and operational standards of multiple partnership locations. You act as a bridge between the brand’s corporate headquarters and franchise owners, ensuring brand consistency, operational excellence, and alignment with strategic business goals. This role requires a blend of strong franchise business understanding, leadership skills, and deep knowledge of the industry standards. You will be working in a small team in Amsterdam’s HQ.
What you will do:
Operational Support & Guidance: Provide ongoing operational support to franchisees/partners, helping them manage daily store operations, inventory, visual merchandising, and staffing. Conduct regular store visits and audits to ensure compliance with company standards, including operational procedures, customer service expectations, and visual merchandising guidelines. Ensure franchisees adhere to all company policies, procedures, and local laws, including health and safety regulations. Supporting Allocation team with the timely ordering and replenishment of stock, ensuring franchisees maintain optimal inventory levels to meet demand.
Training & Development: Implement training programs for existing franchisees and their teams, focusing on product knowledge, sales techniques, customer service, and operational efficiency. Monitor the progress of franchisee training, ensuring that new hires are properly onboarded and that teams are up-to-date on new product lines and seasonal collections. Organize periodic refresher trainings and in-person visits to maintain high performance across the franchise network.
Sales & Performance Management: Monitor set sales targets for each franchise/partner location, ensuring the achievement of sales growth and profitability goals. Provide performance analysis, identifying areas of improvement and providing actionable solutions to franchisees. Monitor store KPIs including revenue, conversion rates, and average transaction value. Collaborate with the marketing and VM teams’ seasonal campaigns that align with franchisee needs and market trends.
Brand Integrity & Marketing: Ensure that all franchise locations maintain the integrity of the brand, including visual merchandising Oversee the implementation of local marketing strategies, working with franchisees to tailor campaigns for their specific markets while maintaining corporate brand guidelines. Coordinate with the central marketing team to ensure franchisees receive the appropriate marketing materials, promotions, and advertising support. Monitor customer feedback and address any concerns related to product quality, store experience, or brand perception.
Relationship Management: Cultivate and maintain strong, positive relationships with franchisees to encourage open communication, trust, and collaboration. Act as a liaison between the franchisee and corporate headquarters, providing feedback and reporting on market trends, operational challenges, and business performance. Resolve conflicts or issues between franchisees and corporate management in a professional and effective manner.
Compliance & Legal Responsibilities: Ensure all franchisees are compliant with the terms of their franchise agreement, local regulations, and health and safety laws. Maintain accurate and up-to-date records on all franchisee interactions, performance reports, and compliance issues.
Innovation & Process Improvement: Identify opportunities for operational improvements within the franchise network and work with franchisees to implement best practices. Suggest innovations in customer experience, store operations, and inventory management to increase efficiency and customer satisfaction. Encourage franchisees to leverage new technologies, digital tools, and e-commerce platforms to enhance the customer experience and streamline operations.
Who you are:
Minimum of 3-5 years of experience in retail management, franchising, or business development, with a focus on the fashion industry.
Bachelor’s degree in Business Administration, Fashion Merchandising, Retail Management, or a related field. A Master’s degree is a plus.
Proven track record of managing multiple franchise locations or retail operations, in-depth knowledge of franchise operations and compliance.
Ability to analyse business performance data and implement corrective actions.
Strong understanding of fashion retail, customer service, and sales trends.
Proficiency with retail management software, POS systems, and Microsoft Office Suite (Excel, PowerPoint, Word).
Excellent leadership and team management skills, with high degree of professionalism and integrity.
Strong negotiation, communication, and interpersonal skills with strategic thinking capabilities and the ability to handle complex situations.
Personal Attributes: Results-driven, customer-focused, with a keen eye for detail and passion for product
Ability to work independently and manage multiple priorities effectively.
What you get:
Be a part of a creative, forward-thinking team committed to transforming the fashion retail industry through technology.
Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
Scola Lee
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