Customer Service
Regional Customer Operations Manager
Regional Customer Operations Manager
As the Regional Customer Operations Manager, you will lead and optimize customer service operations across the US/EMEA region, driving improvements in customer satisfaction, efficiency, and team performance. Reporting to the Global Head of Customer Service, you will implement strategies, manage teams, and collaborate with stakeholders across Product, Engineering, and Retail Operations to deliver an exceptional customer experience. Your efforts will directly impact our ability to provide seamless support, enhance customer loyalty, and achieve operational excellence.
What you will do
Develop and execute customer service strategies tailored to regional goals, setting KPIs and fostering a culture of continuous improvement.
Lead, mentor, and inspire the regional customer service team to deliver high performance and customer-focused results.
Analyze and refine customer service processes, implementing best practices and driving operational efficiency across the region.
Enhance the customer journey by leveraging insights from regional feedback and implementing innovative solutions to improve satisfaction and loyalty.
Utilize data to monitor performance, identify trends, and provide actionable insights, preparing regular reports for stakeholders.
Handle escalations and high-priority customer issues, ensuring swift and effective resolution.
Who you are
At least 6+ years in customer service management with a proven track record of implementing impactful strategies.
Skilled in customer service software, CRM systems, and process improvement methodologies; experience in change management is a plus.
Exceptional interpersonal and communication skills, with fluency in English; an additional European language is preferred for EMEA roles.
Demonstrated ability to manage and motivate teams across multiple locations while fostering cultural sensitivity and collaboration.
Adept at using analytics to guide decisions and enhance customer service outcomes.
What you will get
We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
Nandi Beer
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