Online Sales / Customer Service Specialist

Amsterdam

Customer Service

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Strong, international brand

Reach your full potential

Opportunity to make an impact

For our international, social, sales-driven and dynamic Customer Service team, we are hiring an Online Sales/Customer Service Specialist. Are you fluent in English (Dutch and French are a plus), passionate about fashion, and do you have a fresh perspective on customer service? Then we might be looking for you!

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Curious to hear more directly from the recruiter?

Nandi Beer

Recruiter

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Your typical day includes:

After attending our Suitschool to gain more knowledge about our company, customers and products, we also invite you to spend some time and work in our stores as part of the training period
Once finished with Suitschool and the work in store days, you will be working online from our HQ, connecting with international customers on various questions and on various channels
You will be pro-actively providing our customers with size, fit and style advice and therefore ensuring optimal customer experience and satisfaction, regardless the urgency of the questions or the channel of communication
You will be also responsible for taking care of sales orders, deliveries and returns while making sure our customers are given the attention and all the relevant information they need
You will act as a brand ambassador, you will represent Suitsupply in a stylish and professional way in front of our global customers

Your typical day includes:

After attending our Suitschool to gain more knowledge about our company, customers and products, we also invite you to spend some time and work in our stores as part of the training period
Once finished with Suitschool and the work in store days, you will be working online from our HQ, connecting with international customers on various questions and on various channels
You will be pro-actively providing our customers with size, fit and style advice and therefore ensuring optimal customer experience and satisfaction, regardless the urgency of the questions or the channel of communication
You will be also responsible for taking care of sales orders, deliveries and returns while making sure our customers are given the attention and all the relevant information they need
You will act as a brand ambassador, you will represent Suitsupply in a stylish and professional way in front of our global customers

This job might be for you if you have:

Sales and/or customer experience in the retail fashion business or in the hospitality industry
Fashion sense, a service-oriented mindset and a can-do mentality
Available full time
Flexibility of working in the weekends (not every week)
Full professional proficiency in Dutch.

What do you get in return?

Autonomy – we don’t care for needles signing off and want you to get things done.
Opportunity to make an impact - Disrupt men's tailoring and be part of a fast-growing, entrepreneurial company that takes customer satisfaction very seriously.
Growth – we consider your potential at least as valuable as your current skill set. We want you to grow and to learn. We will help you to do so.
Teamwork – You will work in a great team that appreciates a good laugh, but also support each other where needed.